Answers to the questions we hear most about ordering, our products, Sanrio licensing, and shipping.
No. hellokittybykimi.com does not have on-site checkout. Every product links out to one of our retailer partners, where you complete your purchase directly.
Shopee, Lazada, TikTok Shop, Mercury Drug, Southstar Drug, and Daiso. See the full list, including which are online and which are in-store only, on the Where to Buy page.
Always purchase through the official links listed on our Where to Buy page or through our verified stores on Shopee, Lazada, and TikTok Shop. We are not responsible for products purchased from unauthorized or unofficial sellers, and cannot guarantee their safety or authenticity.
Not always. Some retailers, like Mercury Drug, may only carry select items from our lineup. We recommend checking the product page or Where to Buy page to see which retailers currently stock a specific item.
Hello Kitty by Kimi diapers come in three tiers, All Round Edition, Classic Edition, and Elite Edition, each available in Tape and Pants formats across multiple sizes. Browse the full lineup on the Diapers page.
Ingredient details and skin-safety information are listed on each product's retailer page. If you have specific skin sensitivities or concerns, we recommend reviewing the product listing on your retailer of choice before purchasing.
Tape diapers fasten with adhesive tabs on the sides, making them easy to adjust and ideal for newborns or diaper changes while lying down. Pants diapers pull on like underwear, making them a convenient choice for active babies and toddlers who are moving around more.
Sizes range from Newborn (NB) up to XXXL, based on your baby's weight. We recommend checking the weight guide on each product's packaging or listing page to find the best fit. If your baby is between sizes, sizing up is usually the more comfortable choice.
Some of our wipes and body wash products are formulated for sensitive skin, while others include light scents like jasmine or cherry blossom. Check the individual product listing for specific formulation details.
Yes. Hello Kitty by Kimi is an officially licensed Sanrio product line, made in partnership with Sanrio Co., Ltd.
It means Hello Kitty by Kimi has official permission from Sanrio Co., Ltd. to use the Hello Kitty character and brand on our products. Every design goes through Sanrio's approval process, so you can trust that what you're buying is authentic and meets their brand standards.
Official Hello Kitty by Kimi packaging carries the Sanrio copyright notice (© 2026 SANRIO CO., LTD.) and matches the product designs shown on this website and our official retailer stores. If a listing looks different from what's shown here, or is missing the copyright line, we recommend buying elsewhere.
Since all purchases are made through our retail partners, shipping and return policies follow each retailer's own terms. For in-store purchases, please check with your local Mercury Drug, Southstar Drug, or Daiso branch.
Hello Kitty by Kimi products are currently available for delivery within the Philippines only.
Yes, we regularly release vouchers through our official Shopee store for specific campaigns. Follow our social media or check the Promos and Bundles page to catch active promo codes.
We're always looking for content creators and resellers who are a good fit for the Hello Kitty by Kimi brand. If you're interested in joining our affiliate program, click here
